Discovery Gaming Community

Full Version: AWES Insurance And Claims
You're currently viewing a stripped down version of our content. View the full version with proper formatting.


[Image: awes1-1.png]
[Image: awes2.png]

[Image: D6USNJo.png]



» Sender - Eylon de Vados, Corporate Trade Representative, All Worlds Enterprises & Securities
» Recipient - All channels, Public Announcement
» Subject - Cargo Insurance Program
» ENCRYPTION LEVEL - Minimal - Information is Public Access




Good day traders, miners, and freelancers of Sirius!

All Worlds Enterprises & Securities has already recently created many program variations that are extremely supportive of all legal areas of the economy:
  • For the Miners, our Subcontracting Program (LINK) provides bonuses when mining as a team for registered bases, as well as Escort Pay for security vessels providing cover on those operations!
  • For the Traders, our Subcontracting Program (LINK) provides invaluable information on what contracts we are working on fulfilling and inviting you to participate and share our contract profits!
  • For the Combat Pilots, our new Escort Pay Program will pay over and above what you charge (if you charge) for keeping Sirius trading lane traffic, as well as mining operations, safe and secure!
All Worlds Enterprises & Securities is always evaluating the right product offerings that would be in-line with our goals of consistently promoting trade activity and base prosperity across the sector. A healthy economy benefits all areas, and in turn leads to more investment opportunities, which can further increase wealth potential!

I come to you today with an announcement for a new program that definitely fits at Interspace Commerce:

[Image: aGWLear.jpg]
UNIVERSAL
CARGO
INSURANCE
COVERAGE
[Image: ReLWbi0.jpg]

Universal Cargo Insurance Coverage

PROGRAM DETAILS: Insuring Cargo Shipments across Sirius is something that Interspace Commerce has been doing for a long time, and this product reflects that. The Universal Cargo Insurance Coverage product is the ideal we strive to give our clients - peace of mind through all encompassing risk protection for your ship and goods in transit.

Program participants can expect the following covered by this premium offering:
  • Full Cargo Insurance Coverage for your valuable cargo up to the maximum standard policy amounts
  • Losses covered specifically:
    • Cargo Seizure or Cargo Destruction by Hostile unlawful forces - INCLUDING COMBAT SHIPS
    • Piracy credit demands
    • Negative profits on sale to local bases due to destination base stock limit reached
    • Profits lost due to lost billable time arriving at pickup destination and realizing that crew forgot to unload cargo at last base
    • Profits lost due to lost billable time arriving at drop-off destination and realizing that crew forgot to load cargo at last base
    • Accidental Unrecoverable Full Cargo jettison while in Trade Lane by negligent crew (case by case basis)
  • Optional Extended Cargo Insurance Coverage for your valuable cargo up to the double standard policy amounts

Policy Type Duration Maximum
Standard Policy One Month 150,000 Credits
Extended Policy Two Months 200,000 Credits

Insurance duration begins on date of program registration.
Ship Insurance is not transferrable, nor can a ship(//player) have more than one (1) policy at one time.

Exclusions to be noted with this program:
  • Illegal cargo in the area reported according to local laws
  • Suicide clause enabled - ship crashes with atmosphere, anomalies, or excessive radiation are not covered losses
  • Piracy credit demands paid by Combat Ships - Losses to piracy will come from any escort payment received, if engagement was avoided.
  • Any claims deemed fraudulent or without proper supporting documentation after investigation into loss event.


Our Universal Cargo Insurance Coverage is our most comprehensive Interspace Commerce offering available for all ships in Sirius wanting that extra assurance that their profits won't be stolen away by unknown risk factors.

Now for the best part of the program:


WE ARE OFFERING THIS COVERAGE AT NO COST.
FREE.

HOWEVER, THERE ARE CONDITIONS FOR ACCEPTANCE INTO THE PROGRAM, AS LISTED BELOW.

ENTRY REQUIREMENTS for enrolment in the Free Universal Cargo Insurance program:
  • A ship is registered automatically into the program once they complete at least TWO (2) SUPPORTIVE TASKS from either:
    • Any AWES Program - be it Subcontracting, Escort, or Mining related, that is followed with confirmation in their respective communication channels (they can be several of the same task or a few different tasks added up), or,
    • Any group task with any AWES- tag ship that can be proven by logs provided to AWES Program Administrators prior to acceptance.
    • In contract work, one load of any delivered product is considered ONE (1) task, so four loads would enable EXTENDED INSURANCE benefits.
  • A ship that has already been registered via the above method for the Standard Policy can complete another TWO (2) SUPPORTIVE TASKS to be upgraded to the Extended Policy Coverage.
  • A ship is not considered registered until the reporting is reviewed and approved by AWES Program Administrators. Claims that occur after reporting activity but before official registration are not eligible for compensation.

Important notes:
EVIDENCE REQUIREMENTS for claiming on your policy:
  • Have Ship Logs from the incident ready to submit - our adjustment team will be looking for the following information so be sure to have it recorded in the logs for the official records:
    • Mention of the cargo that you were hauling;
    • Mention of the ship(s) that you encountered, as well as their affiliation;
    • Mention of the amounts involved if piracy claimed;
    • Attitude of the captain/crew - escalations in hostility by claimant party (outside of escort vessels) is reviewed closely.
  • Have visual records of incident as much as is possible. Good visual records make the difference and can result in a quick full successful claim payment if properly done.

TERMINATION AND RENEWALS
What happens after a claim is processed and approved:
  • After a claim on a policy is resolved positively, your current insurance policy is closed and terminated. You are, of course, allowed to renew your policy again as follows:
    • For the Standard Policy renewals, another TWO (2) SUPPORTIVE TASKS are required, plus ONE (1) SUPPORTIVE TASKS additionally for EACH CLAIM PAYOUT on your prior policies;
    • For the Extended Policy Coverage, the process remains the same with TWO (2) SUPPORTIVE TASKS required.

[Image: 78GICkZ.jpg]
CLAIMS
PROCESS
[Image: eubRlIh.jpg]

CLAIMING A LOSS


So you've had an accident/incident that resulted in a partial/full loss of cargo, at great hardship to your corporate operations?

If you have been accepted, in writing, by AWES Program Administrators into the Universal Cargo Insurance Coverage program at either the Standard or Extended Policy levels, you can rest easy that compensation for your losses will be covered!

By filling out our simple claim form below and submitting through this same channel, you will initiate the process so our claims adjustment team can access the report and respond to your claim with due haste!

Code:
[font=Orbitron][size=x-large][color=#53C5E1]All Worlds Enterprises & Securities[/color][/size][/font]
[size=large][font=Courier Prime][color=white]- Claim Form - AWES Universal Cargo Insurance[/font][/size][/color]
[list]
[*][font=Montserrat][color=#00BFFF][size=large]Policy holder name:[/size][/color][/font] [font=Open Sans][color=white]Please insert company or freelancer name here, if applicable, else -anonymous-[/font][/color]
[*][font=Montserrat][color=#00BFFF][size=large]Vessel Identity:[/size][/color][/font] [font=Open Sans][color=white]Please insert your vessel identity here[/font][/color]
[*][font=Montserrat][color=#00BFFF][size=large]Summarize the incident involving the claimant above:[/size][/color][/font]
[font=Open Sans][color=white]Please type in a brief summary description of the insurance event for the claim[/font][/color]
[*][font=Montserrat][color=#00BFFF][size=large]Full details of the claim:[/size][/color][/font]
[font=Open Sans][color=white]Please provide full details of insurance event[/font][/color]
[*][font=Montserrat][color=#00BFFF][size=large]Bank Account for Claim payout upon Investigation Conclusion:[/size][/color][/font] [font=Open Sans][color=white]Please include bank account[/font][/color]
[*][font=Montserrat][color=#00BFFF][size=large]Supporting Ship Logs from the incident:[/size][/color][/font]
[spoiler=Ship computer logs]
[font=Open Sans][color=white]Please insert ship communication logs in full here[/font][/color]
[/spoiler]
[*][font=Montserrat][color=#00BFFF][size=large]Visual Records from the incident:[/size][/color][/font]
[spoiler=Visual Records]
[font=Open Sans][color=white]Please insert visual records from the incident or aftermath[/font][/color]
[/spoiler]
[/list]
[indent][i]By submitting this form, the applicant acknowledges they wish to start the claim on their valid AWES Universal Cargo Insurance Policy. The resulting investigation will determine payout of the policy entirely based on the information of the incident as provided by the applicant and their witnesses. If the investigation determines fraud or falsehood is involved at any point of the process, the application will be denied payout as well as other consequences potentially including reporting of fraud to the local authorities where the incident took place and  denial of future policies with Interspace Commerce.[/i][/indent]

Help us Unite the Worlds in Finance while decreasing your risk and increasing your profits!

More programs are on the way! Stay tuned Sirius!


[Image: giphy.gif]


Eylon de Vados
Corporate Trade Representative
All Worlds Enterprises & Securities




TRANSMISSION END



All Worlds Enterprises & Securities reserves the right to change the conditions of this program at any time in the event of perceived misuse, fraudulent behaviors, and/or other issues arising requiring correction.
All Worlds Enterprises & Securities
- Claim Form - AWES Universal Cargo Insurance
  • Policy holder name: AWES
  • Vessel Identity: AWES-Arbitrage
  • Summarize the incident involving the claimant above:
    MR|Stirling pirated the ship in New London system.
  • Full details of the claim:
    Arbitrage had just jumped into New London system. MR|Stirling had fired on the trade ring, disabling it. The pirate hailed us and demanded money.
  • Bank Account for Claim payout upon Investigation Conclusion: 4,000,000 AWES-Arbitrage
  • Supporting Ship Logs from the incident:
  • Visual Records from the incident:
By submitting this form, the applicant acknowledges they wish to start the claim on their valid AWES Universal Cargo Insurance Policy. The resulting investigation will determine payout of the policy entirely based on the information of the incident as provided by the applicant and their witnesses. If the investigation determines fraud or falsehood is involved at any point of the process, the application will be denied payout as well as other consequences potentially including reporting of fraud to the local authorities where the incident took place and denial of future policies with Interspace Commerce.


[Image: awes1-1.png]
[Image: awes2.png]

[Image: 3FkrGd3.png]



» Sender - Rachel Bradford, Insurance Services, All Worlds Enterprises & Securities
» Recipient - AWES-Arbitrage captain and crew
» Location - All Worlds Enterprises, Shikoku system
» Subject - AWES Insurance Services has processed your claim



Good day AWES-Arbitrage crew,

We in the AWES family are extremely sorry to hear about your recent piracy encounter in the house space of Bretonia!

As an adjuster, we see all sorts of claims of this nature throughout Sirius, and each one has its own stresses placed upon the captain and crew during and potential after the encounters.

If you and your crew are experiencing any prolonged psychological or emotional responses that are determined to be occurring as a result of this encounter, please let us know and we will aid in any ways possible.

We need good crews out there in Sirius - and when they are out there, they need to know we are behind them!

As it stands, here is the analysis of your claim as reported:

Type of Claim Amount of Claim
Piracy - Credit Demand 4,000,000

Adjuster's notes and judgement Fault Determination Amount of Settlement
Standard, no nonsense piracy demand.
Quick interaction, low impact on vessel due to no weapon fire.
Captain departed encounter with some parting remarks to the pirate vessel.
AWES affiliation. Full reimbursement approved.
Piracy - No fault, with warning
4,000,000

Conclusion:
I'll start by stating that as an AWES faction vessel, there's no worries here - I rarely see denials in claims so you will be reimbursed in full, especially given that your vessel has well exceeded the necessary qualifying tasks required for registration.
However, one word of caution on your encounter: we in Insurance Services frown on any activity that could be seen as possibly provoking a hostile vessel, even after the piracy demand has been met. We would ask for restraint in the future for fear that one day it could invoke a reaction that will cause extreme damage or loss of life. That is all... just concerned for your safety!

If you have any follow-up questions or concerns, please feel free to contact me directly and reference this reply.

We're not perfect, just insured,

[Image: awes180.jpg]


Rachel Bradford
Insurance Services Officer
All Worlds Enterprises & Securities




TRANSMISSION END


All Worlds Enterprises & Securities
- Claim Form - AWES Universal Cargo Insurance
  • Policy holder name: AWES
  • Vessel Identity: AWES-Resolution
  • Summarize the incident involving the claimant above:
    Piracy in Dublin by Lane Hackers
  • Full details of the claim:
    There were 2 events during supply of AWES Base in Dublin where our ship was intercepted and piracy demands were communicated by Lane Hackers of a total of 2 Million credits.
  • Bank Account for Claim payout upon Investigation Conclusion: AWES-Resolution
  • Supporting Ship Logs from the incident 1:
  • Visual Records from the incident 1:

  • Supporting Ship Logs from the incident 2:
  • Visual Records from the incident 2:

By submitting this form, the applicant acknowledges they wish to start the claim on their valid AWES Universal Cargo Insurance Policy. The resulting investigation will determine payout of the policy entirely based on the information of the incident as provided by the applicant and their witnesses. If the investigation determines fraud or falsehood is involved at any point of the process, the application will be denied payout as well as other consequences potentially including reporting of fraud to the local authorities where the incident took place and denial of future policies with Interspace Commerce.


[Image: awes1-1.png]
[Image: awes2.png]

[Image: 3FkrGd3.png]



» Sender - Rachel Bradford, Insurance Services, All Worlds Enterprises & Securities
» Recipient - AWES-Resolution captain and crew
» Location - All Worlds Enterprises, Shikoku system
» Subject - AWES Insurance Services has processed your claim



Good day AWES-Resolution,

We in the AWES family are extremely sorry to hear about your recent piracy encounter in the system of Dublin!

As an adjuster, we see all sorts of claims of this nature throughout Sirius, and each one has its own stresses placed upon the captain and crew during and potential after the encounters.

If you and your crew are experiencing any prolonged psychological or emotional responses that are determined to be occurring as a result of this encounter, please let us know and we will aid in any ways possible.

We need good crews out there in Sirius - and when they are out there, they need to know we are behind them!

As it stands, here is the analysis of your claim as reported:

Type of Claim Amount of Claim
Piracy - Credit Demand 2,000,000

Adjuster's notes and judgement Fault Amount of Settlement
Lane Hacker - High Risk Encounter with Bomber vessel.
Captain was able to converse with hostile at length, easing tensions slightly and providing stability to encounter.
AWES affiliation. Full reimbursement approved.
Piracy - No fault
2,000,000

Conclusion:
I'll start by stating that as an AWES faction vessel, there's no worries here - Fully covered.
The Lane Hackers can be a devious group to deal with, but you handled it well! Be careful if you encounter them again - watch for the mind games and their attempts to pull you to their cause! They are really just common criminals in the end, despite their claims of superiority...

If you have any follow-up questions or concerns, please feel free to contact me directly and reference this reply.

We're not perfect, just insured,

[Image: awes180.jpg]


Rachel Bradford
Insurance Services Officer
All Worlds Enterprises & Securities




TRANSMISSION END