I was unaware your new titles carried with them chief of bookings for Hawaii. If a person has landing rights on the craft, then they have business on the craft. If they have business on the craft, then they are an Orbital customer and should be treated as such. Even if they weren't an Orbital Customer, they are still a human being and you are still an Orbital Captain. So long as you wear the colors of this organization, you will comport yourself accordingly. We are polite, we are charming, and we are always in control, both of ourselves and of the situation.

I am disappointed that flying 27th century technology seems to have instilled 17th century attitudes in you. I do not care what this customer said or believed, you are NEVER permitted to use that kind of misogynistic and disgusting language towards another person so long as you are an Orbital captain. If they're going off the rails, you reply with "Safe skies" and go on your merry way. I do not know what you intended to accomplish by insulting this person's appearance and making references to their menstrual cycle, but your conduct is revolting, and there is no place for it in this company.

As for you, Director Cross, the most shocking thing about your response to that transmission was the lack of any form of an apology.
Not even corporate boilerplate to placate the situation. As a director, your job is to resolve problems, not escalate them, and I am disappointed with your response so far. On a more personal level, I am disappointed that a Junker would see such blatant discrimination against someone for their perceived social status and take the path you have. Perhaps I misjudged you, and Orbital is all the poorer for it.

We are a hospitality company, we provide experiences to our passengers, and the experience you've provided would make even the most discount IDF steerage booking look attractive. All of Sirius is our Customer, 24 hours a day, 7 days a week. Start acting like it or find a company with lower standards to work for.

For BOTH of you, I expect your next transmission to be either a formal, sincere apology to this pilot OR a letter or resignation to me. I will not head a corporation that tolerates this kind of behavior from its officers.