My name is Jonathan Seabourne and I am the captain of the OSC Liner Breezewood. I wanted to pass along a productive and professional encounter I had with one of your operatives, James.Skirka. I crossed paths with Mr. Skirka in the Newcastle system on my way to luxury liner Shetland. He noticed that I had a small number of Gaian wildlife in my hold, which as you know are restricted in Bretonia space.

Not only did your agent professionally listen to my explanations for the cargo and my complaints as to the slow processing speed of my licensing request from BPA, he actually went out of his way to expedite the process. I put in the initial request (and payment) two months ago and have heard nothing since then. Not two minutes after he said he would look into it, the license was processed.

On behalf of the Breezewood, we are thrilled that we can offer regular commercial service to Bretonia again while being in full compliance with Bretonian law. Your officer would have been within his rights to simply fine us and confiscate our beloved menagerie. Instead, he protected and served, in the finest traditions of the service. He has our thanks, and I hope these words make their way to his file for his next promotion review.

Sincerely,