To Orbital Spa and Cruise, Customer Relations

To Orbital Spa and Cruise, Customer Relations - Printable Version

+- Discovery Gaming Community (https://discoverygc.com/forums)
+-- Forum: Role-Playing (https://discoverygc.com/forums/forumdisplay.php?fid=9)
+--- Forum: Communication Channel (https://discoverygc.com/forums/forumdisplay.php?fid=59)
+--- Thread: To Orbital Spa and Cruise, Customer Relations (/showthread.php?tid=182264)

To Orbital Spa and Cruise, Customer Relations - Riette Levy - 07-29-2020

♛

I don't mean to hurt your feelings.

♛

From: Yours truly.

♛

To: You, who else?

♛

Subject: Kind words.

♛

Wait, I do.

Hi. One of your esteemed captains had some choice words for me while I was en route to the Hawaii for an extended visit. It seems like rather poor business practice to speak to a well-paying, repeat customer in such a manner. Monthly visits to the Hawaii and the Shetland are a guilty pleasure of mine, after all. The captain appeared to be under the impression that I was delusional when I mentioned one of the holosculptures in my suite. I've since contacted room service to have it discontinue displaying an image of President Jacobi. While I appreciate the patriotic sentiment, I visit your Liner to get away from the Republic for a few days, not to have it follow me.

Perhaps an individual in a customer-facing profession should avoid acting in such an uncouth manner, no?

Comm logs

Oh, and you'll find proof of payment attached. Do feel free to forward it to the captain of the Stagecoach, as he doesn't appear to believe I've actually booked a stay. Hoping we can get this worked out, as I'd love to visit again soon.

Payment

~Riette, Suite 12, Deck 1, Luxury Liner Hawaii

RE: To Orbital Spa and Cruise, Customer Relations - Lord Helmchen - 07-29-2020

[Image: 68747470733a2f2f732d6d656469612d63616368...w=360&q=80]

- - - - Incoming Transmission - - - -

ID: Caitlyn Cross
Location: Red Velvet Club Planet Curacao System Cortez
To:Miss Riette
Encryption:Neptune Spear
Subject: Re: Kind Words

Greetings Miss Riette

alow me to introduce myself, I am Caitlyn Cross Subdirector of OS&C and Head of the Triton Expeditions Daughter Company. the Stagecoach flys under Triton Colors, so I am Responsible for this matter. let me assure you that I take Customer Complaints Very Seriously, but I tend to Trust my Capitans and I could Notice that your Log sadly only shows Mr. Bowels words but not the whole Conversation. Mr. Bowels already informed me over more Private Channels of the Incident, and as I know him he will deliver me his Logs Later this day. so at the moment till I get to see the Full Picture of Both Sides, I can only ask you to wait for my Investigation to be Completed and my Seeing of all the Evidence. as for your wish of Replacement of the Holostatue, this is sadly not Tritons Business the Liner Hawaii is not a Triton Ship, but I Served some Years as Engineer on Board and still know Crew and Capitan. so a Decorations Team is on the way to Replace it right now. if you tell us such things before your next Booking, we can make sure that everything is Perfect on your Next Holiday.

Safe Skys,
Caitlyn Cross
Capitan Red Velvet Club
Subdirector and Head of Triton Expeditions

> > > > Closing Transmission < < < <

<> Information <> Recruitment <> Red Velvet Booking <> Wanderlust Magazine <>

RE: To Orbital Spa and Cruise, Customer Relations - Jonathan Seabourne - 07-29-2020

- - - - Incoming Transmission - - - -

[Image: Titanic-Second-Officer-Charles-Lightoller.jpg]

ID: Jonathan Seabourne

Location: OS&C|Breezewood, Planet Curacao, Cortez

To: Riette Levy, Suite 12, Deck 1, Luxury Liner Hawaii

Subject: I am Sorry

Greetings,

My name is Jonathan Seabourne. I am the chairman of Orbital Spa and Cruise. Let me start with the words that seem to have eluded my subdirector: I am sorry for your experience near Hawaii. I don't care what lead to it. I don't care about the circumstances around it. I don't even care that you've only submitted half a chat log. What Captain Boles said was unacceptable, both as an Orbital Spa and Cruise captain and as a human being. Flying 27th century technology is no excuse for having such 17th century misogynistic views.

I've given both Captain Boles and Subdirector Cross a simple ultimatum: either they sincerely apologize to you and make this right, they resign and find some other company that tolerates this kind of filth, or I resign and refuse to head a corporation that has any kind of place for such language and views. We'll know in the next 24 hours where we go from here to try and make things right.

Once again, I apologize on behalf of my corporation. The sector expects more of an Orbital captain, and I am sorry we let you down.
I can only hope your remaining time aboard Hawaii helps rebuild some faith in our brand.

Regards,
Jonathan Seabourne
Captain, OS&C|Breezewood
Director, White Star Lines Division
Chairman of the Board of Directors, Orbital Spa and Cruise

> > > > Closing Transmission < < < <

OS&C|Breezewood

Where Angels Fear to Tread

RE: To Orbital Spa and Cruise, Customer Relations - Lord Helmchen - 07-29-2020

- - - - Incoming Transmission - - - -

ID: Caitlyn Cross
Location: Red Velvet Club Planet Curacao System Cortez
To:Miss Riette
Encryption:Neptune Spear
Subject: Apologice

Greetings Miss Riette

I took a Deeper Look in the Case and you are Right, we have to Apologise for what happened. so I am Apologise for my Capitans Behavior, and am here to offer you a Formal apology in the Name of OS&C and Triton Expeditions. and to offer you an compensation for the Trouble, I can offer you a Choice between 3 Things.

1st A Complete Refund of your Current Holliday

2nd A 50% Off for your Next 2 Holidays

3rd A 5% Discount on all OS&C Services in the Next Year

These are the things we offer you as a Company, and i Apologise for my Employe and in the Name of the Company. and hope to be able to Greet you on our Ships and Resorts in the Future.

Safe Skys,
Caitlyn Cross
Capitan Red Velvet Club
Subdirector and Head of Triton Expeditions

> > > > Closing Transmission < < < <

<> Information <> Recruitment <> Red Velvet Booking <> Wanderlust Magazine <>

RE: To Orbital Spa and Cruise, Customer Relations - Riette Levy - 07-30-2020

♛

I don't mean to hurt your feelings.

♛

From: Yours truly.

♛

To: You, who else?

♛

Subject: Much appreciated.

♛

Wait, I do.

Director Seabourne - It pleases me to no end to hear your kind words after the tirade of profanity unleashed by mister Boles. This is the customer service I expect from such an illustrious company as yours. Perhaps the good captain is due for a vacation of his own. The stress of work appears to have caught up to him, though I suppose I'm not the one to judge that sort of situation. It's unfamiliar.

As for your offer, Captain Cross, I've settled on option two. My travel agent will be in touch. I've always wanted to spend a few weeks sampling the experiences on offer aboard the Barbados, and I simply can't pass up the opportunity at such a discounted rate. It's been a pleasure doing business.

~Riette