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Why are you linking him to the bug reports? Like all the other equipment vanish issues, admins look into that and see from what evidence there is if they can give it back or not. These kinds of bugs cannot be fixed and it's always been done like this. Link to player reports.
If you make it look like an official help team it'd be great if it pointed in the right direction.
This has already been looked in to and the OP has been pm'ed.
'I would like to be half as clever as some people like to believe they are' Life is full of disappointments, it is how we handle them that helps to define us, as a person