+- Discovery Gaming Community (https://discoverygc.com/forums)
+-- Forum: Welcome (https://discoverygc.com/forums/forumdisplay.php?fid=399)
+--- Forum: Help & Support (https://discoverygc.com/forums/forumdisplay.php?fid=26)
+--- Thread: Help Request (/showthread.php?tid=18387)
Help Request - Crassus - 03-26-2009
' Wrote:Well it could be, but then my friend only lives about 30 miles away from me, so given that I can log in and he cant, I dont see how a problem in eastern europe could be preventing him and allowing me.
You could get your friend to e-mail you his account number, then you could log in to his account on your working system and see what happens.
Help Request - tazuras - 03-26-2009
Genius!
Help Request - Clarkie - 03-27-2009
' Wrote:You could get your friend to e-mail you his account number, then you could log in to his account on your working system and see what happens.
Well, unfortunately I dont really know how to do that.
We really would appreciate some admin investigation into this problem
Help Request - tazuras - 03-27-2009
You really need to exhaust every possible option before the admins will help, it's not their primary role. To do the account switch you both need to download freelancer account manager. Your friend can back up his account using it and send the backup file to you. You can then activate the account using FAM on your comp. This will tell us whether there is a problem with the account or your friends client or internet connection. You should also find out if your friend uses the same ISP as you. Information about his firewall, anti-virus program and router might help as well.
Help Request - Clarkie - 03-27-2009
Aha, righto, I know how to do that. I'll give that a try tomorrow afternoon and post the result.
Help Request - Clarkie - 03-27-2009
Ok, so I've tried logging in using his account, and I'm having the same problem that he is - Cant get on RP 24/7, but can get on the US one.
His ISP is Sky, and he has no other firewalls or anti-virus other than what is built into Vista.
We had already disabled windows firewall, IPv6 etc.
So, any ideas?
Help Request - Crassus - 03-27-2009
' Wrote:Ok, so I've tried logging in using his account, and I'm having the same problem that he is - Cant get on RP 24/7, but can get on the US one.
His ISP is Sky, and he has no other firewalls or anti-virus other than what is built into Vista.
We had already disabled windows firewall, IPv6 etc.
So, any ideas?
The Discovery server has been down a few times, wait a bit then try again.
Edit: It's up now, try again.
Help Request - Clarkie - 03-27-2009
The server was showing, it just wouldnt load it - went to its load screen, froze up then back to the main menu. Pretty much what was happening to my friend.
Oh, and this is slightly weird.. when it does sometimes let him on the character select screen, both his characters from the normal AND USA server are showing.
Help Request - Crassus - 03-27-2009
' Wrote:The server was showing, it just wouldnt load it - went to its load screen, froze up then back to the main menu. Pretty much what was happening to my friend.
Then it sounds like there's something corrupted in your friend's account, perhaps one of the server crashes caused it, who knows?
I think it's time to PM an Admin and see if they can examine the account from their end.
Help Request - Clarkie - 03-29-2009
Well I PM'd Cannon about it.. and apparently he's having the same problem himself!
He says he's looking into it, hopefully he'll be able to work his magic.