back with a "new" machine sony gave me teh finger when i said sumthing i shouldent

[jimmy Patterson]

yeah im back with a "new" machine i told the tech people thamy problem they told me to acess my HDD's built in restore i did and foolishly exclaimed "yes it works" so in doing that the guy refused to send me the xp discs so i couldent repair(which woulda fixed it without the nuke) as my "pc never came with restore discs because of its recovery partition" as he so "politely" said so i need the following LINKS possable a new game as my cd key has been dematarlized and an update as to what i missed


non ramble translation:
my pc has a built in "like new" restore partition so i never came with discs they told me to try it i did it worked i had ment to say no so i could get the discs so i could repair my system(which woulda fixed the problem)they refused and hung up when i got it working so bottem line allways try to say no if you know the discs can fix it anyway i need links and lots of em also any chance i can get my ships back or money for em?(preferbly the former) even if i gotta make new accounts for em surely you guys must have em somewhere... right? *prays*

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kudos tommeh for sig

[LoTeK_]

I'd like to help but I'm having some difficulties in understanding what the problem is, exactly.

Most laptops and pre-assembled desktop computers comes with a secondary partition containing all data needed for the restore process,
instead of the good old "restore disks".
The customer can, only once, burn this data from the HDD to a DVD set and it is highly recommended to do so the first time the computer is turned on,
to avoid future troubles (there should be a detailed document inside the box telling how to do that for your machine).
If the above process wasn't done and the HDD/Operative System is damaged/unusable, Sony should be able to send you a copy of the restore disks by mail (if you're not having success with the local reseller try calling Sony directly).
The operative system license with the key code should be attached phisically to your machine, usually on the back if it's a laptop.

Conditions for a "money back" are usually valid only for few days after the purchase date (depending on your country laws and/or Sony policies).
If the machine turn defective at a later date it usually get shipped back to the producer, repaired and sent back to the customer in a week or two.
Lo