It takes time till admins reply, but they'll help you don't worry.
I have lost all my accounts 2 times, once it was irreversibly (more than 3 months inactivity) and once I lost my accounts backup after a windows crash.
So don't worry it took them almost 2 weeks to respond me
PM Canon, he is fast in fixing such a thing, yesterday my account was banned then I send PM to Canon and this morning it already unbanned
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' Wrote:Bow before the prophet of the great god Lolwut. He sayeth unto you, "2millordai".
Now I handeth down the laws of Lolwut.
1) Shooteth he who rp, for he is the devil.
2) Demandeth credits from starfleas.
3) Sayeth Lol and typeth smileys to end sentence fragments.
4) Screameth, "Ennngggaagggeee" to appeaseth the evil god "Admin".
5) Attacketh only with capships, and only those who flyeth transports.
These are the laws of the great god Lolwut. Offendeth him at your own risk.