[HELP] Banned from every server

[Chanur]

Hi - i'm having a very similar problem. I followed the installation instructions to the letter, and I disabled both my anti-virus and firewall once i encountered the problem. Funny thing is - i could get onto one server - Discovery Sirius. Every other server tells me that i have "lost my internet connection" on the first try and on the second, that my account is banned and that i should try a different account.

Another thing - How can i be banned before i've even chosen a character? and most importantly - how can the ban get lifted once/if i fix this?

Please help