Crash to desktop then account ban??

[Cliff9000]

Hello there. I'm not to good with using forums so forgive me if I've posted this in the wrong place. So after a long time away and a move from one side of the world to the other, I've decided to come back to Freelancer Discovery. All my characters were deleted which is fine considering I have been away so long, so I have started a new character - I don't mind starting fresh every once in a while. Now I have been having problems with the game crashing to the desktop after I exit the game. It works fine the first time I log in, but as soon as I log out and then try to log back in again it crashes to the desktop and I have to restart my PC to get the game running again. I should be noted that this doesn't seem to be the DSAce/Antivirus error either because I can log in. However this morning when I tried to log in it crashed first time. I thought it could have something to do with resolution, so I turned it down and tried logging in again only to be suddenly told that my entire account has been banned?? I have searched on the sanction reports but there is nothing there about either my account or my character. Is anyone able to help with this - or at least direct me to the correct forum to resolve the issue?

'Edit' - sorry the Account name is 'Cliff' and the character name is 'Lord.Humungus'