It is, in a way. But if you don't tag the helpers somehow, new players won't think to ask a question. They'll look at high level people like they're "pro" and hope they become like them someday and that's it. And while it kind of is a veteran's duty, it isn't what I am talking about. Of course most vets will help a newbie if they ask, but I'm talking about an Angel-like group that goes out of their way to help. Actively tracking down newbies and trying to help.