(10-08-2018, 01:27 PM)Ramke Wrote: IIRC our backups were corrupted, irrecoverable or otherwise unreachable. It was a combination of very unfortunate events. Their service was quite terrible too, as far as I gathered.
iirc it was a raid array failure, a few raid controllers kicled the bucket and it took a while for people to notice.
It was a combination of things, but the overall reason we left OVH (and we should never return there) is their awful support. The server was offline for 14 days due to hardware issues. But they still billed us these 14 days and pretty much told us to go screw ourselves over it. Backups for the game server always worked, we never lost data in that regard.
The backup problem you're referring to is the Web Server incident, in which a server operator had accidentally changed something in a script that caused offsite backups to never work after it was moved. The most recent backup of that server turned out to be a months old copy I had on my PC to debug a few issues. The system has been significantly improved since then on all ends, but all of this always was more or less due to a lack of qualified developers with professional knowledge. It's something very difficult to come by in gaming communities and the few people capable of doing it are usually overworked and things pile up faster than they can be cleared.