I've only been here for like a month and a bit, I've heard everything bad under the sun about the devs and even worse still. I've seen some of the logs of what they were doing.
When there is no trust between the community, and those who lead it. Almost nothing will go right, and everyone will cry foul.
Its up to those in charge to change that state of affairs, and while Jayenbee seems like a dev with the right mindset to do it (tbf, he's one of few i've spoken too, so there could be more.), he's only one dude low in the dev hierarchy.
Although I've been told that things are moving into a more positive direction, the fact that this direction was told to me through someone else and not as some announcement of change only make me suspicious it is even happening. And with the recent NDA incident, it does seem to be a generally hostility from the devs towards to players.
I'd also mention, you could argue that the players are hostile. This is true, they can be. However the leadership are responsible for the trust between the community and themselves, they can trash it and see the community they wish to engage in just disappear.