Hello fellow members of this forum and fellow players.
Hello fellow Dev. Team and Administrators.
Last weekend and in the beggining of this week, I was about to play Discovery and an problem occured several times. Five times to be exactly.
When I selected the character, and the normal entering screen appeared, it suddenly started to flash behind it bright white light and crashed the game to desktop.
It happened, as I said before, five times. When I tried to log in sixth, a screen appeared showing the message than the account has been banned from the server.
And it continues there. Or it shows a connection problem or the banned message.
I've already contacted Admin Aerelm in skype, but due to the hard work an Administrator has, I haven't received an answer.
So, I'm wondering what happened exactly to my account.
1) Did I do something wrong in the game that banned me without a previous advice?
2) Is it just a issue from the server that can be fixed and I can have back my account?
3) This is a temporary ban or I just lost everything?
I'll be posting here my character's names so if I did something wrong, people might have a clue or proof of I did and explain the situation.
Mr.Jones - Trader - Firefly transport ship
Postal.Dude - Miner - Kamome transport ship
O'Rhu|F-Isis - Fighter - Bastet MK II Very Heavy Fighter
Hope we can all find a solution to solve this.
If it really is something I did, I want to know what is and if what happened to me was necessary.
P.S.: If it's necessary my account number, I don't know where to get it. So I'll be expecting some help.
Thank you all and hope it can explained/fixed soon.
Normally we get people to post in this thread here but I'm in a good mood (and putting off some important RL stuff that I should be doing right about now and I'm really bad at finding other completely non related stuff to do instead.....) so I looked into it for you.
Sometimes your account will get banned for lag or other assorted reasons (IE: sometimes you need to add exceptions to your antivirus and stuff), but it looks like this was just our anti-cheat system being far too eager to do some work.
About the thread in that part of the forum, Thanks for showing it me. I just thought it could be posted here too because of the name Help & Support. Thanks again.
Haven't see my name in the Sanction part, this is why I made this post too. Because I thought someone can do something wrong and get banned without previous advice.
I saw some thread about the antivirus. I'm using Avast that normally don't have problems with the game. Heard something about some accounts shows some bugs and could get banned from the server because of this too.
Thanks for your time and help.
Sorry for posting this thread here.