I tried importing an account a friend sent me, containing the newly set Volkfront gunboat, however upon importing it, it gave an error message and wiped all my accounts. The backup FAM automatically did was also overwritten for some reason.
I restored most of it by loading an earlier backup, but lost all my Golden Chrysanthemum chars, [GC]-Junko.Okanaya [GC]-Junko.Okanaya; [GC]-Junko.Okanaya. and [GC]-Tsutsuji to specify.
I actually have the same problem, waiting for the admin response for 3 days now, but it looks like there's no one. I had exactly the same issue, but what I lost was our company storage (Kruger|Storage-01). So, if it possible I would like to get that ship back too. Sorry, for Hijack, but I've got the same issue.